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患者・看護師相互の満足度の向上のための接遇改善の取り組み
http://hdl.handle.net/10091/00020165
adb483e2-62be-4139-8ee3-7ae661d17157
| Name / File | License | Actions | |
|---|---|---|---|
Nursing_Research-45_1_002.pdf (587.1 kB)
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| item type | 紀要論文 / Departmental Bulletin Paper(1) | |||||
|---|---|---|---|---|---|---|
| 公開日 | 2018-01-12 | |||||
| タイトル | ||||||
| タイトル | 患者・看護師相互の満足度の向上のための接遇改善の取り組み | |||||
| 言語 | ||||||
| 言語 | jpn | |||||
| キーワード | ||||||
| 主題 | 接遇 | |||||
| キーワード | ||||||
| 主題 | 患者満足度 | |||||
| キーワード | ||||||
| 主題 | 看護師満足度 | |||||
| 資源タイプ | ||||||
| 資源 | http://purl.org/coar/resource_type/c_6501 | |||||
| タイプ | departmental bulletin paper | |||||
| その他（別言語等）のタイトル | ||||||
| その他のタイトル | Comparison of patient-and nurse-perceived satisfaction after nursing service improvement | |||||
| 著者 |
三枝, 千晃
× 三枝, 千晃× 山口, 智香× 野村, 有沙× 早川, 美紀× 赤羽, 公子× 亀谷, 博美 |
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| 出版者 | ||||||
| 出版者 | 信州大学医学部附属病院看護部 | |||||
| 引用 | ||||||
| 内容記述タイプ | Other | |||||
| 内容記述 | 信州大学医学部附属病院看護研究集録 45(1):7-11(2016) | |||||
| 書誌情報 |
信州大学医学部附属病院看護研究集録 巻 45, 号 1, p. 7-11, 発行日 2016-03 |
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| 抄録 | ||||||
| 内容記述タイプ | Abstract | |||||
| 内容記述 | 看護師が患者に対し満足できる接遇を行えていなければ、患者も看護師の接遇に満足はできないと考える。自作の調査票を用いて患者・看護師に対し接遇評価、満足度調査を実施したところ、看護師の接遇の問題点が明らかとなった。そこで、A病棟で接遇改善活動を展開し、活動前後で患者・看護師相互の満足度を比較した。その結果、患者満足度は向上し、約8割の愚者が看護師の接遇に満足しているという結果が出た。一方で看護師満足度は低下した。原因は、接遇改善活動により今まで、は無意識だった接遇に意識を向け、自身の接遇の問題点を知り見直すきっかけとなったととであると推測された。看護師満足度を向上させるためには、接遇改善活動を継続し、患者からの評価を受け止め、看護師間で、互いの接遇の良い点について認め合っていくことが必要であると示唆された。そしてA病棟の接遇の課題は、接遇の問題点を理解し、継続して接遇改善活動を行っていくことだと考えた。 | |||||
| 資源タイプ（コンテンツの種類） | ||||||
| 内容記述タイプ | Other | |||||
| 内容記述 | Article | |||||
| ISSN | ||||||
| 収録物識別子タイプ | ISSN | |||||
| 収録物識別子 | 1343-3059 | |||||
| 書誌レコードID | ||||||
| 収録物識別子タイプ | NCID | |||||
| 収録物識別子 | AA11387338 | |||||
| 著者版フラグ | ||||||
| 値 | publisher | |||||
